ABOUT
We specialize in strategic development, operations execution, and process optimization. By leveraging our deep understanding of world-class service, we help teams create and maintain service-driven cultures. Our expertise ensures tailored solutions that drive your business forward with precision and efficiency.
Brandon Parker (Principal Consultant and Founder) is a 20-year veteran of the hospitality-food-and-beverage world.
He specializes in developing systems and trainings that help companies and their teams deliver the highest level of service. He has elevated operations for clients and teams in Japan, Singapore, Hong Kong, The Philippines and the Americas. The roster of fine hotels whose operations he’s refined and upgraded around the world include the Mandarin Oriental, Four Seasons, St. Regis, MGM Resorts, The Palazzo and Venetian, and many more.
Beyond his work with Parker Sorenson, he has founded multiple restaurant brands and held executive positions with Forbes Travel Guide, The Peninsula Beverly Hills and FAT Brands.
His broad expertise extends to HR processes and culture-driven initiatives, where he has successfully integrated core values into the employee lifecycle, from recruitment to leadership development. Through innovative HR solutions, Brandon has helped companies enhance employee engagement and drive customer satisfaction.
Barbara Shulgasser
As the Content Strategist & Editor at Parker Sorenson, Barbara has written extensively about the world of luxury hospitality, having worked as an international travel writer for numerous publications. She’s written for Vanity Fair, The New York Times, The Chicago Tribune, The Chicago Sun-Times, The San Francisco Examiner, The Palm Beach Post and many others At Parker Sorenson, she’s been strategizing and developing brand content for clients as well as helping to create luxury standards that maximize service, innovation and best practices